NAVIGATION

You see all categories of our assortment clearly listed. By moving the mouse over the category names, the respective subcategories become visible. Please click on the category name to see the respective articles, or see the main categories below, please click on the categories Pictures to access the respective articles.

LIVE SEARCH

With the help of freshgrocers.co.uk live search you will find the articles of your choice quickly and purposefully. Just type your search term into the search box at the top of the page.

SHOPPING CART

You can shop quickly and easily at freshgrocers.co.uk. So you have the possibility to place an article directly in the shopping cart, by clicking on the orange button you put article directly into the shopping cart. The button changes from “orange” to “green”, so you can immediately see which items you have already selected. By clicking the green button, the number of this item increases by the set number of pieces.

Throughout your shopping process, you will always be able to see the current contents of your shopping basket. Each category has been opened, from which an article was last selected. By clicking on a different category heading, the articles belonging to this category are displayed in the shopping basket.

MY WISHLISTS

If you are browsing through our wide range of products, you may discover items that you do not want to buy directly, but do not want to forget.

My wishlists are available to you: By clicking on the “heart symbol” button you can simply save the desired article to a new or already existing product which you can create or create under a suitable name to have. If necessary, simply select the appropriate list again to add more articles or delete existing articles from My Products. Please note that you must be logged in to view all the products you have created so far. By clicking on the button “” heart symbol at the top of the page “you can then move the articles from My wishlists to the shopping cart and order directly there.

This feature is particularly convenient when you need to interrupt your online shopping. Simply save the shopping basket as my products and continue shopping later.

MY ACCOUNT

In order to shop at freshgrocers.co.uk and to use all functions in full, it is necessary that you register as a customer. Just log in under “My Account”. Enter the following data in the form provided for this purpose:

– E-mail address
– password
– Surname
– Address
– Telephone number

When sending your data, we ensure the highest safety standards.

SHIPPING & DELIVERY

Our shipping costs are £2.99. From a shopping value of £25 we deliver free of shipping costs. Your order will be delivered on next day.

DELIVERY AND DELIVERY TIMES

The delivery of the goods to the customer is carried out in the usual amounts by third parties (delivery services).

PACKING & SHIPPING

The safe shipment of your ordered goods is very important to us. This is why we use specially developed packaging for the transport. Each delivery is made in a double-walled carton, which is distinguished by its special strength and excellent load-bearing capacity. It provides the perfect all-round protection for the entire product.

For particularly sensitive items we use special special packaging for optimal protection. The safe transport of the goods must of course take precedence over the avoidance of packaging material.

By the way, the safety and reliability of our packaging system have been proven in numerous load and drop tests.

PACKAGE TRACKING

Your order will be delivered by DPD, or DHL. With the help of the “package tracking”, you can track the time at which the package is located at which location. To do this, you only need the corresponding shipping number, which will be sent to you by e-mail in the shipping confirmation. This shipment number is a combination of numbers that uniquely identifies your package.

You can reach the information page of DPD, Hermes or DHL directly via the link in the shipping confirmation or via the entry into your “My account” area in the navigation section “Package tracking”

CLAIM

Your item is defective or damaged? We’re sorry. In order to check your complaint, we ask you not to return the item, but to contact us first.

We want to process your request as quickly and easily as possible. You can help us by providing the following information:

• Order number
• A brief description of the defect and how it was created

RETURN - STEP BY STEP

1. Preparation: Separate your return document along the dashed line in the return slip and sticker. Put the completed return slip in the package.
2. Packing: Stick the return label on your package over the old shipping label and securely lock the package.
3. Shipping: You can deliver your package at all DHL parcel shops. It is best to keep your return receipt until you have received the confirmation email from us.
4. Refund: As soon as your package has arrived, processing and repayment can take up to 14 days. If the purchase amount has not been reimbursed after 14 days, please contact us. You bear the immediate costs of returning the goods.

14 DAYS OF RETURN

How does the 14 days return?

You can send items back to us within 14 days – the only important thing is that they are unworn and have no usage traces.

Be careful not to remove the labels that are attached.