This is the privacy notice of freshgrocers.co.uk. This is a notice to inform you of our policy about all information that we record about you.
We are extremely concerned to protect your privacy and confidentiality. We understand that all user of our website is quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
Except as set out below, we do not share, or sell, or disclose to third party, any personally identifiable information collected at this site.
Here is a list of information we collect from you, either through our website or provided from you in some other way, and why it is necessary to collect it.
1- Personal information:
This is including basic identification and contact information, such as your name and contact details.
This information is used:
1.1: to provide you with the services which you request,
1.2: to maintain our accounts,
1.3: to enable us to answer your enquiries,
1.4: to help to make our website as useful to you as possible,
1.5: for billing,
1.6: for verifying your identity for security purposes,
1.7: for marketing our services and products,
2- Your Domain name and email address:
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, disclose your email address to any person who is not a employee or contractor of ours and who does not need to know, either generally or specifically, this information is used:
2.1: to correspond with you or deal with you as you expect.
2.2: in a collective way not referable to any individual for the purpose of quality control and improvement of our site.
2.3: to send you news about the service to which you have sign up.
2.4: to tell you about other of our services.
3- Website usage information:
We may use software embedded in our website to collect information you view and how you have reached them, what you do when you visit a page, the length of time you remain in page, and how you perform in providing content to you. We do not presently associate such information with identifiable person.
4- Financial information relating to your credit card:
This information is never taken by us either through website or otherwise. At the point of payment, you are transfer to a secure payment gateway, on the website of our contract merchant service provider. That page is not controlled by us. Our staff and contractor do not have access to it.
5- Sending message to our support system:
When you send a message, we collect the data you give to us in the message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you needed. We record your request and our reply in order to increase the efficiency of our business. We do not keep any personally identifiable information associated with your message. Such as your name or email address.
When we receive complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person the information contained in your complaint. It is our sole discretion as to whether we do give information, and if we do. What that information is.
7- Your Consent:
8- Disclosure to government and their agencies:
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as search warrant or court order.