At nothing is more important than the needs of our customers. Our customers are always our priority in our return policy. We are committed to offering you the very best service and the very best product and we guarantee the quality of all products you order from us.

It is essential that you check your delivery is complete when receiving your order. The cannot honour shortage claims if you have signed to confirm your order was complete at the time of delivery. The Fresh Grocer will use this information to ensure you are refunded for any items you did not receive. Products are perishable and it is essential that you thoroughly inspect all products at the time of delivery.

To ensure food safety guidelines and to maintain our high standards of customer service refrigerate immediately. Once a delivery has been completed, we cannot accept returns as of March 23, 2020, due to current pandemic (COVID-19) and interest of health and safety of our customer and our team member until further notice.

Complaints in respect of service will be reviewed by our team and we promise to respond to you within 48 hours whenever possible.